Frequently asked questions

Frequently asked questions

At your service

Do you have a specific question or need? Our team is here to help.

Customer service hours: Monday to Friday, 10am to 5pm (Paris time).
We also respond outside these hours, whenever possible.

WhatsApp: Chat with us

Email: [email protected]


Reench platform: matchmaking & services

Reench connects sellers of certified luxury timepieces with buyers looking for authenticity and exception.

  • Part selection and curation
  • Rigorous authentication
  • Secure payment and delivery

Commission: to be paid by the seller.
Shipping costs: often free of charge, depending on amount and destination.
Customs duties: to be paid by the buyer. See our dedicated page.


Brand independence

Reench is not affiliated with the luxury houses resold on the platform.
All brands mentioned remain the property of their respective owners.


Selling with Reench

  • Good knowledge of luxury parts
  • Respect for craftsmanship
  • Commitment to authenticity and quality

Authenticity and control

  • Verified by our specialized team
  • Re-examined if necessary by a CECOA member
  • Reench certificate of authenticity supplied

Item status

  • Never worn with label: brand new
  • Never worn: new item with no defects
  • Very good condition: very little wear, slight traces of wear
  • Good condition: visible wear but consistent with use

Accepted payment methods

  • Credit cards: Visa, Mastercard, American Express, Union Pay
  • Digital wallets: Apple Pay, Google Pay, PayPal
  • Bank transfers (on request)
  • Pay in instalments with Klarna
  • Crypto payments soon available via MoonPay (BTC, ETH, USDT...)

More information on payments


Transaction security

Reench uses HTTPS protocol and only works with certified payment providers. Bank details are never stored on our servers.


International delivery

Delivery by DHL Express to over 50 countries.


Processing and delivery times

Processing: within 24 hours after payment confirmation.
Delivery times: France 1 day, Europe 2-3 days, America/Asia 4-5 days.


Return policy

Returns accepted within 14 days, unless otherwise stated.
See our terms and conditions

They talk about it better than we do

Hermès Birkin 30 leather bag Togo navy blue and orange, used item, front view

"I can't wait for my mother to see this .... It's so special (bi-color!!!) that my sister, little brother and I think will blow her away. Thank you again!"

Jennifer, Switzerland

See
Chanel short skirt in white tweed with black raglan detail, front view.

"yesterday I received my first order from you... the skirt is fantastic! "

Dorothée, Germany

See
Nano bag Dior Groove 17 in black calf leather, pre-owned item, front view

"Really appreciate your whole teams help and support; your customer service is amazing!"

Michelle, United States of America

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Chanel Large Collar Tweed Multicolored Jacket, Overview, Pre-owned

"Thank you so much for your wonderful product. The jacket and dress are beautiful and fit nicely. They arrived very quickly and in excellent condition. Thank you again!"

Rose, United States of America

See