Frequently asked Questions

Frequently asked Questions

At your service

Do you have a question or a specific need? Our team is here to assist you.

Customer service hours : Monday to Friday, from 10am to 5pm (Paris time).
We also respond outside of these hours, whenever possible.

WhatsApp : Chat with us

Email : bonjour@reench.com


Reench platform: networking & services

Reench connects sellers of certified luxury items with buyers seeking authenticity and exceptional quality.

  • Selection of pieces and curation
  • Rigorous authentication
  • Secure payment and delivery

Commission : to be paid by the seller.
Shipping costs : often free depending on the amount and destination.
Customs duties : to be paid by the buyer. See our dedicated page .


Independence from brands

Reench is not affiliated with the luxury brands resold on the platform.
All trademarks mentioned remain the property of their respective owners.


Sell ​​with Reench

  • Good knowledge of luxury items
  • Respect for artisanal know-how
  • Commitment to authenticity and quality

Authenticity and control

  • Verified by our specialist team
  • Counter-expertise if necessary by a member of CECOA
  • Reench Certificate of Authenticity provided

Item condition

  • Never worn, with tags : brand new item
  • Never worn : brand new item without defects
  • Very good condition : worn very little, slight signs of wear
  • Good condition : visible wear but consistent with use

Accepted payment methods

  • Bank cards: Visa, Mastercard, American Express, UnionPay
  • Digital wallets: Apple Pay, Google Pay, PayPal
  • Bank transfers (on request)
  • Pay in installments with Klarna
  • Cryptocurrency payments will soon be available via MoonPay (BTC, ETH, USDT…)

More information about payments


Transaction security

Reench uses HTTPS and only works with certified payment providers. Bank details are never stored on our servers.


International delivery

Delivery is provided by DHL Express in more than 50 countries.


Processing and delivery times

Processing : within 24 working hours after payment confirmation.
Delivery times : France 1 day, Europe 2-3 days, America/Asia 4-5 days.


Return policy

Returns accepted within 14 days, unless otherwise stated.
See our terms and conditions

They can explain it better than we can.

Sac Hermès Birkin 30 cuir Togo bleu marine et orange, article d'occasion, vue de face

"I can't wait for my mother to see this.... It's so special (bi-color!!!) that my sister, little brother and I think will blow her away. Thank you again!"

Jennifer, Switzerland

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Jupe courte Chanel en tweed blanc avec détails raglan noirs, vue avant.

"yesterday I received my first order from you...the skirt is fantastic! "

Dorothy, Germany

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Nano sac Dior Groove 17 en cuir de veau noir, article d'occasion, vue de face

"Really appreciate your whole teams help and support; your customer service is amazing!"

Michelle, United States

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Veste Chanel Large col Tweed multicolore, vue d'ensemble, d'occasion

"Thank you so much for your wonderful product. The jacket and dress are beautiful and fit nicely. They arrived very quickly and in excellent condition. Thank you again!"

Rose, United States of America

See