Frequently Asked Questions

Contact

If you have any questions, or if we can be of further assistance, please do not hesitate to contact our team at bonjour@reench.com, or on whatsapp.

We will be happy to answer any questions you may have.

Sell ​​with Reench

In order to guarantee the quality and authenticity of the items we offer, we have chosen to completely restrict who can sell.

It is therefore not possible to sell on Reench, except only in special cases, and we apologize for this. But it's a prerequisite when we want to earn your trust!

Authenticity

At Reench, we control who sells what: all the pieces you'll find here come from the wardrobes of carefully selected customers.

In the event of a depositor being suspected of offering a counterfeit item, he or she is immediately blocked and the product removed from the catalog.

Before being published online, each product passes through the hands of our specialists, then by an independent expert, member of CECOA (Chambre des Experts-Conseil en Oeuvres d'Art).

All our products are accompanied by their Reench Certificate of Authenticity.

Items evaluation

- Never worn, with label: The item is new, has no defects or alterations and still has its original label

- Never worn: The item is new and has neither defects nor alterations.

- In very good condition: An item in very good condition has been little worn. It is very well cared for and shows no defects, missing parts or odors. It may show slight traces of natural wear such as scratches

- In Good condition: An item in good condition has been worn and shows traces of wear, all of which are noted in the description of the parts and on the photos. However, there are no holes, rust or odors.

Traceability

We take the greatest care in processing these exceptional pieces that pass through our hands:

- Once authenticated and cleaned, each part is inspected several times for any signs of wear, normal or abnormal, and any imperfections are recorded on site. And in the same way, any trace of restoration is also recorded.

- Each product is kept out of sight and away from dust and possible projections in safety packaging provided for this purpose.

Selling price

Buyers pay a co-payment of shipping costs to their delivery address, as well as customs declaration fees.

Please feel free to contact us for exceptional shipping requests.

Buy with Reench

We accept Visa, Mastercard, but also American Express, Union Pay, Wechat Pay, Alipay, Paypal, etc.

If you have difficulty using these payment methods, we can also arrange payment by bank transfer, please do not hesitate to contact us via this form

Payment in installments is not yet possible and we apologize for this.

I change my mind after my purchase

Even after purchase, you can change your mind for 14 days from receipt of the product.

To access our general conditions of sale, click here

Securing transactions

We take the security of your data very seriously. We use the HTTPS protocol, represented by a secure padlock icon on all our pages.

Banking information and financial transactions are processed by our partners. We keep no trace of them on our servers.

International deliveries

We make daily efforts to expand the list of countries to which we deliver. As of today, we deliver to the following countries: France, European Community, Switzerland, China and Hong Kong, South Korea, Singapore, the United States and Canada.

Shipping costs are displayed when ordering.

Customs fees may apply and are the buyer's responsibility.

Delivery delay

Total average delivery times are 2 days for an item located in France, 3 days for an item located in Europe.