Buying an Hermès bag or collector's item online should never be a source of doubt. At Reench, we have put in place robust security mechanisms to ensure risk-free transactions. Recently, two fraud attempts were identified and blocked before they could succeed. Here, we share the behind-the-scenes story of these events to show you how we protect our community.
Two attempts, zero impact
In the space of a few days, two suspicious actions were detected on our platform. In both cases, malicious profiles were attempting to place orders using devious methods. Thanks to a combination of internal alerts, consistency checks and manual validation, the orders were immediately suspended and the attempts neutralized.
No products have left our warehouse. No payment was finalized. And above all, no customer data was exposed.
Our approach to safety
Reench operates on a simple principle: protect every order as if it were our own. This starts with a secure payment infrastructure with our PCI DSS-certified partners Stripe, Shopify Payments and MoonPay. We use artificial intelligence-based fraud detection solutions and combine this with human verification for high-value or high-risk orders.
All transactions undergo a risk assessment before being validated. In some cases, payment is only captured at the time of shipment, a measure that reduces potential abuse while ensuring greater security for the customer.
What you can't see, but which protects you
Several layers of protection run in the background: behavioral analysis, IP verification, detection of stolen cards, daily manual supervision. Our team also checks the origin of unusual or inconsistent commands.
These measures enable us to maintain an extremely low fraud rate, without compromising the customer experience.
How you can contribute
You can also adopt simple reflexes to enhance safety:
- Use unique, strong passwords for your customer account
- Never give out your bank details by e-mail
- Report any suspicious behavior or messages received in connection with an order
Reench remains vigilant
Safety is an ongoing process. We analyze every incident to learn from it and strengthen our systems. We believe that responsible luxury starts with mutual trust and reliable systems.
If you have any questions or would like to find out more, our customer service team is here to help.
