Frequently asked questions

Contact

If you have any questions or require assistance, please do not hesitate to contact our team at [email protected] or via WhatsApp.

We'll be happy to help and answer any questions you may have.

Brand independence

Reench is a platform that connects enthusiasts of couture, designer bags and rare or exclusive pieces by offering a selection of contemporary or vintage luxury masterpieces frompreloved.

We are in no way affiliated, associated, authorized or endorsed by the luxury brands whose products are sold on our platform.

All trademarks and brand names are the property of their respective owners.

Selling with Reench

At Reench, we believe that luxury deserves the highest standards of care and preservation. This belief guides every aspect of our platform, including how we select those who are allowed to sell. We've made a deliberate and radical decision: not everyone can sell on Reench.

Hand-picked sales staff for unrivalled quality

Unlike other platforms, we don't allow just anyone to put their items up for sale. At Reench, we operate a strict selection process, where only pre-approved people are allowed to sell. This exclusive approach is the only real way to protect the integrity of our marketplace, guaranteeing our buyers unrivalled confidence and consistent luxury standards.

Vendor selection process

Becoming a Reench salesperson is by invitation only, following a thorough evaluation process. Our selection is based on :

  • Proven track record in owning and maintaining luxury products.
  • A proven appreciation of the craftsmanship, heritage and care required to preserve these exceptional pieces.
  • Comply with our strict guidelines on condition, presentation and authenticity of items.

Authenticity

At Reench, we control who sells what: all the pieces you'll find here come from the wardrobes of hand-picked customers.

In the event of a depositor being suspected of offering a counterfeit item, he is immediately blocked and the product withdrawn from the catalog.

Before being put online, each product passes through the hands of our specialists, then by an independent expert, member of CECOA (Chambre des Experts-Conseil en Oeuvres d'Art).

All our products come with their Reench Certificate of Authenticity.

Article evaluation

- Never worn with label: The item is brand new, has no defects or alterations and still has its original label.

- Never worn: The item is new and shows no defects or alterations.

- Very good condition: An item in very good condition with little wear. It is very well cared for and has no flaws, missing parts or odors. It may show slight traces of natural wear such as scratches.

- Good condition: An item in good condition has been worn and shows signs of wear, all of which are noted in the description of the parts and on the photos. However, there are no holes, rust or odors.

Traceability

We take the utmost care in handling the exceptional pieces that pass through our hands:

- Once authenticated and cleaned, each piece is inspected several times for signs of normal or abnormal wear, and any imperfections are recorded on site. Similarly, any traces of restoration are also recorded. 

- Each product is kept out of sight and protected from dust and splashes in specially designed safety packaging. 

Price list

Reench is a platform that connects pre-owners of luxury products with people who want to buy these exclusive pieces.

In addition to facilitating sales, Reench operates a range of services including curation, authentication and secure payment solutions. For this complete intermediation, we charge a commission, guaranteeing a reliable and transparent buying experience. This commission is charged to the Preowner once the sale has been completed.

However, as part of this service, buyers contribute to certain costs:

  • Shipping costs: Buyers contribute to the cost of shipping to their delivery address.
  • Customs duties: All applicable customs duties are the responsibility of the buyer.



If you have any specific delivery requirements or would like to make special arrangements, please don't hesitate to contact us - we'll be happy to meet your exceptional needs.

Wide choice of payment methods

Reench offers a variety of secure payment options to make your purchase convenient and flexible. We accept major credit and debit cards, digital wallets, and bank transfers. For our customers in China and South Korea, we also accept a variety of payment methods. Finally, for customers who prefer to pay in instalments, we also offer Klarna.

For a full list of the payment methods we accept, please visit our Payment Options page.

Secure transactions

We take the security of your data very seriously. We use the HTTPS protocol, represented by a secure padlock icon on all our pages.

Banking information and financial transactions are processed by our partners. We do not keep track of them on our servers.

I change my mind after my purchase

Even after purchase, you can change your mind within 14 days of receiving the product.

To access our terms and conditions, click here

International deliveries

Reench delivers internationally with DHL Express expertise to the following countries:

  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (mainland), Sweden, Switzerland, United Kingdom.
  • North America: Canada, United States.
  • Asia: China, Hong Kong SAR, Macau SAR, Singapore, Taipei and South Korea.

Please note that customs duties may apply depending on the destination, and that these charges are to be borne by the purchaser. We recommend that our customers contact their local customs authorities if they have any questions on this subject.

Delivery times

At Reench, we prioritize fast, efficient service. Here's what you can expect:

  • Order processing: We process all orders within one working day (Monday to Friday)...
  • Shipping: We ship your order daily by DHL Express for fast, reliable delivery.
  • Delivery times : France : 1 working day, European Union: 2 to 3 working days, North America and Asia: 4 to 5 working days

Please note that delivery times may vary slightly depending on your location, but our team strives to get your items to you as quickly as possible.